| Employment
Objective |
A full time position which utilizes
my course work in information systems, analytical skills and experience
working in a team environment. |
| Strengths |
Extensive computer knowledge; strong
technical and analytical problem solving skills;
excellent written and verbal communication skills; experience
as a team leader/player; polished presentation talents. |
| Educational
Background |
Kennesaw State University, Kennesaw, Georgia, August
2002
Bachelor of Science, Information Systems
Operational Briefing School, San Diego, California,
August 1994 - October 1994
Naval Intelligence School, Dam Neck, Virginia
January 1994 - April 1994
|
Work Experiences
|
- 2001 – 2002 Kennesaw
State University
System Support Specialist
-- Monitored and performed trouble shooting on a network of
150+ computers
-- Heavy exposure to problem solving and customer support
-- Provided hands on instructions to customers in basic computing
1998 - 1999 First North American
National Bank Kennesaw, GA
Account Management Representative
--Initiated outbound collection calls to delinquent credit card
holders
--Created payment plans in order to restore customers' credit
--Assisted customer service representatives with inbound calls
during high call volume
--Prepared accounts for legal intervention
--Processed check and credit card payments over the phone
1994 - 1998 United States Navy
USS Independence
Intelligence
Specialist
--Supervised a team of 10+ Specialists during the mission planning
process
--Researched and analyzed Intelligence Information
--Identified and produced intelligence from raw information
--Assembled and analyzed multi-source operational intelligence
--Prepared and presented intelligence briefings
--Prepared graphics, overlays, and mosaics
--Provided input to and received data from computerized intelligence
systems
--Maintained intelligence libraries and files
--Cleared for top secret information and granted access to sensitive
compartmented information based on special background investigation
1991-1993 K-mart Mandeville,
LA
Customer Service
--Received and approved shipments from vendors
--Conducted customer refund process to promote optimal customer
satisfaction
--Operated cash register; conducted sales transactions
--Assisted customers with problems throughout the store
1990 Lakeshore Veterinary Clinic Mandeville, LA
Veterinary Assistant
--Administered vaccinations and first aid
--Restrained animals during examination
--Maintained patient records
--Assisted during surgery and administered treatments |
|
Computer Skills |
General Knowledge: 17+ years PC user experience.
5 years PC hardware repair experience. Proficient in all Internet
and Email applications. Typing: 50wpm
Operating Systems:
--DOS
--Windows 95/98
--Windows XP/2000
--Novell
Applications:
--Microsoft Office 97/2000 (Word, Excel, Access, Powerpoint)
--Macromedia Dreamweaver
--Macromedia Homesite
--Adobe Photoshop
--Multiple FTP clients
--Antivirus and Firewalls
--Wireless Networking
Programming Languages:
--Microsoft Visual Basic
--C++
A printable MS Word
version of this resume can be viewed here. |
|
